Privacy Policy

Updated 12/11/20

Deeside Willow may collect your personal data when you visit and/or make a purchase through our website - and we will do our utmost to care for your data. All information provided to us is done voluntarily, however it is important to note that, failure to provide us with your personal information may prevent you from accessing the services we provide such as, but not limited to, our website and online shop.

What type of information do we collect?

We receive, collect and store any information entered onto our website by visitors and users of the site, or provide us in any other way, including, but not limited to, your name, contact details, email address, telephone number, password, payment details (including credit card information), comments, feedback, product reviews, recommendations, personal profile and any other personal information that you choose to send to us.

We may also automatically collect information through monitory tools including, but not limited to, the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including, but not limited to, page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How we collect information?

When you conduct a transaction on our website, or by other means, as part of the process, we collect personal information including, but not limited to, your name, address and email address. Your personal information will be used only in relation to the transaction being completed at that time. Transactions may include, but are not limited to, a customer sending a message through an online contact form, when customers purchase a product in our store, or when customers subscribe to our newsletter.

We may use software tools to automatically monitor, measure and collect session information.

Why we collect personal information?

We collect Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitors' personal information.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, marketing information, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and post.

If you do not want to receive such communications, please let us know by getting in contact with us through using the Contact Us section on our website. You can opt out at any time.

How we use cookies and other tracking tools.

Our Site may use cookies to enhance the Users’ experience. By using our site, you are agreeing to the use of cookies in accordance with this policy. Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and actions you have taken on our site.

Our company is hosted on the Wix.com platform and Wix uses cookies for many important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered on our site).
To monitor and analyse the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

Although we may use cookies to provide our website users with a better experience, they will not identify you personally, or hold personal data and you have the ability to decline cookies on your computer. However, if you do so you may not be able to access some or all of our site in the way it was intended to be viewed.

The following links explain how to access cookie settings in various browsers:

We use Google Analytics to analyse the use of our website and to measure how our company's online marketing and presence is working. In collecting this data cookies may be stored on your computer by Google. They also store any data collected. You can view Google’s privacy policy here

To opt out of being tracked by Google Analytics across all websites, visit this link.

How our site visitors can withdraw their consent.

If you don’t want us to process your data anymore, please contact us using the Contact Us section on our website. You can choose to opt out at any time.

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us using the Contact Us section on our website.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.